Frequently Asked Questions

If you need personal assistance or have a question that is not addressed in this support system, please contact our technical support team by email at help@saiayurvediccollege.com.

What are the minimum hardware requirements to use the Sai Ayurvedic College Learning System? [Back to top]

  • Windows 2000/XP/Vista or Mac OS 10.3 or higher
  • Pentium class CPU or better with 256MB of RAM (512 MB recommended)
  • 5GB hard drive or larger
  • xDSL or cable modem is highly recommended
  • Speakers
  • Internet service provider
  • Email account

What software is required to view and access the course content modules/lessons? [Back to top]

What are the supported web browsers for Sai Ayurvedic College Learning System? [Back to top]

  • Internet Explorer 8.0 and 9.0
  • Firefox 3.0 or higher
  • Google Chrome 10.0 or higher
  • Safari 2.0 or higher

How do I log out from my course? [Back to top]

To log out of your course, you can either close your browser window or click the Log Out link located at the top-right corner of the course page.

What do I do if my Internet connection fails while in the middle of a test? [Back to top]

You can log back into your course again and complete your test, but you must first reestablish your Internet connection. Unless there is no time limit on the test, you must still log into your test within the allotted time window in order to complete it. If the test does have a time limit and you are not able to re-enter to complete it, you will need to contact your instructor immediately and let him/her know of this issue.

How do I view Microsoft Office (Excel, Word, and PowerPoint) files if I don’t have the Microsoft Office installed on my computer? [Back to top]

To install these viewers on your computer, click on the below links.

How do I clear my web browser's Temporary Files/Cache? [Back to top]

There are two main issues that may hinder your computer's ability to view the course content.

  1. You may need to update your Adobe Flash Player to the latest version. Please click here to Download Now
  2. You may need to clear your web browser's cache, which will significantly improve the speed and performance of your browser as well as stop it from loading out-of-date web pages or images. If you are experiencing difficulty viewing pages, click one of the links below to learn how to clear your browser's cache.
Microsoft Internet Explorer FireFox
Internet Explorer 6.0/7.0 Firefox 2.0 / 3.0
Netscape Communicator Navigator Macintosh Browsers
Netscape 9.0 Safari 2.0 / 3.0

Firefox 2.0 / 3.0

Clearing Cache on Microsoft ® Internet Explorer 6.0
  1. From the Tools menu, select Internet Options.
  2. Make sure you are in the General tab.
  3. Click OK.
  4. Click Delete Cookies (make sure that little box is checked).
  5. Click OK.
  6. Click Close.
Clearing Cache on Microsoft ® Internet Explorer 7.0
  1. From the Tools menu, select Internet Options.
  2. Make sure you are in the General tab.
  3. Under Browsing History, click the Delete button.
  4. Click Delete All (in the Temporary Internet Files section).
  5. Click OK.

Clearing Cache on Firefox 2.0 / 3.0
  1. From the Tools menu, select Options.
  2. Click the Privacy icon.
  3. Click Clear Now in the Private Data area.
  4. Click OK.
  5. Exit and re-launch the browser.

Clering Cache on Netscape ® Communicator / Navigator 9.0
  1. From the Tools menu, select Options.
  2. Click Privacy.
  3. Under the Private Data section, click Clear Now.
  4. Check the Cache box and Clear Private Data Now.
  5. Click OK.
  6. Close and reopen your browser.

Macintosh Browsers

Clearing Cache on Safari 2.0 / 3.0
  1. From the Safari menu, select Empty Cache.
  2. When the pop-up window opens, click Empty.

Clearing Cache on Firefox 2.0 / 3.0
  1. From the Tools menu, select Clear Private Data.
  2. Check the Cache checkbox only.
  3. Click Clear Private Data Now.
Clearing Cache on Chrome 4.0 / 5.0
  • Go to the menu bar at the top of your screen and select Chrome
  • Select Clear Browsing Data to open the Clear Browsing Data dialog window.
  • In the dialog that appears, select the checkboxes for the types of information that you want to remove.
  • Use the "Clear data from this period" menu to select the amount of data that you want to delete.
  • Click Clear browsing data.